Privacy Policy
Last updated: November 10, 2026
BuildMyShift is a call center staffing and scheduling tool operated by Dimitry Glater ("we", "us"). This page explains what information the site collects, what we do with it, and the choices you have. If anything here is unclear, email hello@buildmyshift.com.
What we collect
- Account details. If you create an account, we store your email address and a scrambled (hashed) version of your password. We never store the password itself.
- Your saved work. When you save a scenario, we store what is in it: your call volumes and settings, the schedules and rosters built from them, any hourly pay figure you entered, and any employee names you typed.
- Published schedules. When you publish a schedule, we store the schedule name, the week, employee names and shift, lunch and break times. Pay and cost figures are not included.
- Payment status. Payments are handled by Stripe. We store the Stripe customer and subscription identifiers so we know whether your plan is active. We never see or store your card number.
- Usage information. We use Google Analytics to understand how the site is used, such as which pages are visited and which buttons are clicked. Google sets cookies to do this. Our hosting provider also keeps standard server logs, which include IP addresses.
- A login cookie. When you log in, we set one cookie that keeps you signed in.
What we don't keep
Phone system reports you upload are read once to produce your call pattern and forecast, and are then discarded. The file and the individual call records in it are not saved. If you use the calculator without an account, the numbers you enter are not saved either.
How we use it
- To run the service: logging you in, saving and loading your work, and showing published schedules.
- To manage your subscription and trial.
- To understand which parts of the product are used so we can improve it.
- To reply when you contact us.
We do not sell your information, and we do not use it for advertising.
Who can see published schedules
A published schedule has a private link that is hard to guess, and we ask search engines not to list it. Anyone who has the link can see the names and shift times on it, so share it only with the people it is meant for. The link stops working as soon as you choose "Stop sharing".
If you publish a schedule that includes other people's names, you are responsible for having the right to share that information with your team.
Who we share information with
We share information only with the companies that help us run the site, and only what each one needs:
- Stripe, for payments.
- Google Analytics, for usage statistics.
- Railway, which hosts the site and its database.
We may also disclose information if the law requires it.
How long we keep it
We keep your account and saved work until you delete it or ask us to. Published schedules stay until you stop sharing them or your account is removed. Deleting an account removes its saved scenarios and published schedules.
Your choices
- You can delete saved scenarios and stop sharing published schedules yourself, inside the app.
- To get a copy of your information, correct it, or delete your account, email hello@buildmyshift.com from the address on the account.
- You can block analytics cookies in your browser settings; the site still works without them.
- If you are an employee whose name appears on a schedule and you want it removed, ask the manager who published it, or email us.
Security
The site is served over an encrypted connection and passwords are stored hashed. No online service can promise perfect security, so please use a password you don't use elsewhere.
Children
BuildMyShift is a business tool and is not intended for anyone under 18.
Changes to this policy
If we change this policy, we will update the date at the top of this page. For significant changes we will also email account holders.
Contact
Questions about privacy: hello@buildmyshift.com.