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Step 1: Staffing Calculator
Enter call volume & settings → Calculate
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Step 2: Schedule Builder
Build shift patterns from your staffing results
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Step 3: Roster Optimizer
Assign shifts to your actual employees

Calculating...

BuildMyShift

How many people do you need to staff your call center?

Enter your call data and get your answer in under 2 minutes. Here's what you'll need:

  • 📞 Call volume — how many calls you handle each day of the week
  • 📅 Call pattern — when during the day your calls come in (download our template below)
  • ⏱ Call duration — how long a typical call takes from answer to wrap-up

When Do Your Customers Call?

Pick the pattern that best matches your operation, or paste your own data if you have it.

Have your own call data? Paste it here (overrides the preset above) ▼

Call Handling Settings

These settings describe how your team works. The defaults are industry standards — adjust them to match your operation.

Your Call Volume

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How calls split across the week (%)

Calls per Day

Schedule Builder

Build schedules from the intraday staffing results, including optional 6-day, 7-day, weekend, and overnight support.

Suggested Weekly FTE
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Demand Days
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Peak Interval Need
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Operating Days ▼

Overnight shifts can cross midnight when the latest end time is earlier than the earliest start time.

Weekend Rules ▼
1. Shift Settings ▼
2. Lunch & Break Rules ▼
Advanced: Start / End Rules ▼
Advanced: Break Timing Rules ▼

Roster Optimizer

Assign generated shift slots to actual employees using weekly constraints.